FAQ

Generation failed? What does that error mean? Answers to the most common questions live here.

Errors & Failures

A task failed — are credits refunded?: Yes. Credits for failed tasks are refunded automatically; check the transaction history for the refund entry.
"Copyright restriction / content failed safety review"?: Your input triggered upstream safety policy — commonly real-person/celebrity likeness, anime or brand characters, or political/adult/violent content. Adjust the prompt or swap assets and retry.
"Channel busy, please try later"?: Temporary upstream capacity or timeout issues, unrelated to your input. Wait a moment and regenerate; failed credits are refunded automatically.
"File too large" on upload?: Uploads have a size limit (the exact value is in the error, e.g. 10MB). Compress and upload again.
"Insufficient credits"?: Your balance can't cover the run: lower resolution/duration/count, or top up on the Recharge page.
A model is missing from the list?: Unticked models in Model Manager don't appear on generation pages — tick them again. "Safe" tier models require VIP.

Generation is slow / stuck in queue?: Video and digital-human tasks can take from tens of seconds to over ten minutes; queues form at peak times. Leave the page — the task keeps running; check Works History later.
Preview draft vs final?: The preview draft is a fast 480P version for validating the idea; upgrade to the 1080P final when satisfied and pay only the difference.

How do I delete my works?: Select and delete them on the Works History page (batch supported). Deletion is permanent.
How long are my assets kept?: Temporary intermediates are auto-cleaned after 7 days; final works are kept long-term and never auto-deleted.

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